Define Non-Billing Reason Codes

OBJECTIVE

The Define Non-Billing Reason Codes function is used to enter a justification for not billing when entering a call back or during preparation.

 

Depending on the Configuration, you may need to specify a reason for not billing to identify a non-billable entry in a call back.

If reasons for unbilled items are entered, the Warranty Cost Report can be printed by non-billing reason or by technician and reason to have the amounts and justifications.

 

PREREQUISITE 

N/A

 

Steps

 

 

Create a reason for not billing

  1. Enter the required information:

 

Fields followed by the * character are mandatory fields.

Field

Description

Reason code*

Code that identifies the reason.

French Description

French description that identifies the reason.

English Description

English description that identifies the reason.

  1. Click Save.

 

See also

  • For more information regarding the web version of this maestro* option, refer to the help page Non-Billing Reason Code Management
  • Return From a Service Call
  • Preparation
  • Configuration
  • Warranty Cost Report

 

Last modification: September 02, 2026